Serco Middle East partners with Qual-eFire to bring safety to travellers

Serco Middle East partners with Qual-eFire to bring safety to travellers

Serco Middle East signed a partnership deal with aircraft rescue and fire-fighting (ARFF) training providers Qual-eFire.

With the arrangement, Serco will be able to provide the cloud-based training and assessment platform to the Middle East, and the two companies will be establishing a new benchmark in FRS training for the region.

The deal will support the UAE and KSA Governments in providing safety for travellers through and operating in regional airports.

The Qual-eFire training and assessment framework was built by experienced firefighters for firefighters, which Serco will launch into the UAE and KSA.

Specifically designed for the region, it is aligned with the regulatory requirements of both the UAE’s General Civil Aviation Authority (GCAA) and KSA’s General Authority of Civil Aviation (GACA) as well as the National Fire Protection Association (NFPA), International Civil Aviation Organization (ICAO) and Civil Aviation Authority (CAA).

The new training programme is due to launch in the upcoming weeks and will operate in the locations where Serco provides Fire and Rescue services.

Teren Tan, Head of Emergency Services in Serco’s Middle East Division, said: “Our partnership with Qual-eFire is a transformative moment for FRS here in the region, where Serco has provided services to airports for many years. We constantly seek to introduce the best global tools and standards, adapted for local requirements. The capabilities and thoroughness of the Qual-eFire training programme means we can offer the best possible training to our firefighters here in the region, using the latest technologies, which in turn supports government visions for high levels of both customer and employee service and safety.”

Tim Dean, CEO of Qual-eFire said: “Our partnership with Serco will elevate standards of fire safety and emergency response across the region. This partnership harnesses the strengths of Serco’s regional and global expertise, Qual-eFire’s established training and assessment framework and global best practices to ensure that firefighters and FRS support staff in the Middle East have access to the most advanced and effective training available. Together, we are setting a new benchmark for safety and preparedness in the aviation sector.”